Returns & Refunds Policy

Last updated: September 9, 2016

Thank you for shopping at https://www.supersprings.com. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return. Please contact us before you send the product to obtain a return goods authorization (RGA) number:

Send the product with its original packing and the receipt or proof of purchase, to:

SuperSprings International, Inc.
505 Maple Avenue
Carpinteria, CA 93013
United States of America

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SuperSprings International, Inc. If the shipment is marked as “collect” or “bill to SuperSprings” it will be refused.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact Us

If you have any questions about this Returns & Refunds Policy, please contact SuperSprings International, Inc.

ADDRESS

505 Maple Avenue
Carpinteria, CA 93013

PHONE

Main Office: +1 (805) 745-5553
Sales: +1 (800) 898-0705
Technical Support: +1 (866) 898-0720

E-MAIL

General Questions: [email protected]
Sales: [email protected]
Technical Support: [email protected]
Marketing: [email protected]

OFFICE HOURS

Monday-Friday: 07:30 am – 5:30 pm
Saturday-Sunday: Closed